Return Policy
We value our customers and strive to ensure the best shopping experience. If you receive a damaged, defective, incorrect, or incomplete product, please contact our customer service team for a return or refund.
You can return the product within 7 days of receiving it and get a refund via bank payment, bKash, or voucher. For more details, please check our Return Policy below.
Some selected products allow returns based on a change of mind. Please refer to the detailed Return Policy section below for more information.
Valid Reasons for Product Return
You can return a product if:
✔ The product is damaged (broken/cracked) or defective.
✔ The delivered product is incomplete (missing items or quantity).
✔ The wrong product was delivered (incorrect item, size, color, or expired product).
✔ The product does not match the description or images shown on the website.
Refund Policy
The refund processing time depends on the type of refund and the payment method used.
The refund process begins once OilNestBD verifies and approves the return request. The refund amount covers the product price and shipping fee for the returned item.
Types of Refunds
OilNestBD processes refunds according to the following types:
- Refund from Returns: Once the returned item reaches our warehouse and passes quality control (QC), the refund process begins. For return instructions, please read our Return Policy.
- Refund from Canceled Orders: If an order is successfully canceled, the refund process starts automatically.
- Refund from Failed Delivery: If the item is returned to the seller due to a failed delivery attempt, the refund process begins. Depending on your shipping address, this may take additional time.
Return Conditions
To be eligible for a return, the product must:
✅ Be unused, undamaged, and in its original condition.
✅ Include all original tags, user manuals, warranty cards, free gifts, invoices, and accessories.
✅ Be returned in the original manufacturer’s packaging/box in intact condition.
✅ If delivered in OilNestBD’s packaging/box, the same packaging must be returned.
✅ Do not place tape or stickers directly on the manufacturer’s packaging/box.
Important Notes
🔹 Please mention your order number and return tracking number on the return package to avoid any processing delays.
🔹 When handing over the package at a drop-off station or to a pickup agent, make sure to collect the OilNestBD Return Receipt for future reference.
For further assistance, feel free to contact our Customer Support Team. Your satisfaction is our priority!